Refund Policy

Effective Date: July 2026

At Beautique, we want you to be happy with your purchase. If you are not completely satisfied, this Refund & Returns Policy explains your rights and how we handle returns, refunds and exchanges.

By placing an order with Beautique, you agree to the terms set out below.

Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom or European Union, you may have the legal right to cancel your order within 14 days of receiving your goods under applicable consumer protection legislation.

To exercise your right to cancel, please contact us by email before returning any items.

Return Eligibility

To qualify for a return, products must:

Be returned within 14 days of delivery.
Be unused and unopened.
Be in their original packaging.
Be in a resaleable condition.
Include any accessories supplied with the product where applicable.

We reserve the right to refuse returns that do not meet these conditions.

Hygiene and Safety

Due to the nature of beauty and skincare products, we cannot accept returns of products that have been opened, used or had their protective seals removed, unless they are faulty, damaged or supplied in error.

This policy is in place to protect the health and safety of all customers.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Photographs showing the product and any damage where possible.

Once we have reviewed the information, we will arrange an appropriate resolution, which may include a replacement, refund or other suitable remedy in accordance with your statutory rights.

Non-Returnable Items

Unless faulty or supplied incorrectly, the following items cannot be returned:

Opened skincare products.
Opened cosmetics.
Used beauty products.
Personal care items where hygiene seals have been broken.
Gift cards, if applicable.

Nothing in this policy affects your statutory consumer rights.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.

Where a refund is approved, it will be issued using the original payment method unless otherwise agreed.

Please note that it may take several business days for your bank or payment provider to process the refund once it has been issued.

Return Shipping Costs

If you believe you have received a faulty, damaged or incorrect item, please contact Beautique within 7 days of delivery at amandalew39@gmail.com. We may request information, including photographs, to assess the issue before determining the appropriate resolution in accordance with your statutory rights.

We recommend using a tracked delivery service when returning items, as we cannot accept responsibility for returns lost in transit.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been dispatched, the returns process outlined in this policy will apply.

Refund Processing Times

Approved refunds are normally processed promptly. However, the time taken for funds to appear in your account will depend on your payment provider and may vary.

Your Consumer Rights

Nothing in this Refund & Returns Policy excludes or limits any rights you may have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations where applicable.

Changes to This Policy

Beautique reserves the right to amend this Refund & Returns Policy at any time. Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions about returns or refunds, please contact us:

Beautique

Email: amandalew39@gmail.com